Each Luna & Sol piece is made with so much love and care. Please keep in mind that since each piece is made individually and is hand crafted, no two items will ever be identical! This is what makes our pieces special and unique✨
However, if you by chance receive a faulty item, we will of course happily replace it for you! All you have to do is contact us via our website/Instagram and one of our team will get back to you as quickly as possible.
Please note we do not offer refunds or store credits.
If your item is a gift we offer exchanges with in 7 days of the purchase date.
We offer a 1 month warranty on our pieces for manufacturing faults only, no wear and tear is covered- this includes •gold plating fading •scratches on items and tarnishing due to the item not being cared for correctly.
We can absolutely offer advice on how to care for your items and how to have them repaired.
How long does my order take to ship?
All orders will be packed/shipped within 2-4 business days. All orders are shipped via Australia Post. Please allow 3-8 business days Australia wide. Tracking Numbers will be sent to you once your order has been shipped.
If you have any questions about our returns, refunds or shipping please email us at firstname.lastname@example.org
If your order is lost/damaged during shipping it is the responsibility of the receiver to lodge a complaint or investigation with the courier as we are unable to redirect/pickup or lodge complaints on your behalf. If you have any issues of course please contact us and we will do our best on our end to help.
It is the responsibility of the customer to take care with their products and packaging once in their property.